Are backups and cybersecurity included in managed IT?

Does managed IT include cybersecurity?

Security-related administration may be included, but the specific controls, monitoring, and incident responsibilities must be stated. Do not assume a general support agreement includes a dedicated security operations service.

Does managed IT include backups and disaster recovery?

Confirm exactly which systems and data are protected, who monitors failures, how long copies are retained, and how restores are tested. Recovery planning and backup storage are related but distinct responsibilities.

Does having cloud applications mean we do not need a backup plan?

Cloud hosting alone does not answer your recovery requirements. Review what each service can restore, for how long, and under which circumstances; then decide whether additional protection is needed.

Ask for clear responsibilities

• Identify critical data and acceptable recovery needs.
• Request a written list of included safeguards and exclusions.
• Ask what restore evidence and escalation documentation will be provided.

An example to discuss

A successful backup job is not the same as a tested business recovery. Ask how a specific file or system would be restored and who would coordinate that work.

How ITS can help

We help growing small and midsize businesses manage their systems, processes, and supporting technology. Based in Calimesa, we focus on local managed-services relationships in San Bernardino and Riverside counties. Explore managed IT services or check our service areas.

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