Can one provider manage networks, servers and business phones?

Can managed IT support our servers and virtual machines?

ITS can discuss administration of servers, virtual machines, and Active Directory after reviewing the environment. Supported systems, access, maintenance responsibilities, and project work are defined in the agreement.

Can an IT company manage our Wi-Fi, routers and firewalls?

Network administration can include specified routers, firewalls, DHCP, wireless equipment, and connected devices. Equipment installation, configuration, and ongoing management should each have a clear scope.

Can managed IT include VoIP phone systems?

VoIP administration and coordination with the phone provider can be included. Identify who manages users, call routing, voicemail, provider issues, and the network dependencies of the phone service.

Connect the responsibilities

• List equipment, providers, support contracts, and renewal dates.
• Identify which systems depend on internet and local networking.
• Define who coordinates when a problem involves more than one vendor.

An example to discuss

Poor call quality might involve the phone provider, network configuration, or connectivity. A useful support arrangement defines who investigates and coordinates rather than leaving the business to relay messages.

How ITS can help

We help growing small and midsize businesses manage their systems, processes, and supporting technology. Based in Calimesa, we focus on local managed-services relationships in San Bernardino and Riverside counties. Explore managed IT services or check our service areas.

Continue your research

Browse all managed IT questions · Compare proposal scope.